Client Tickets add-on; invoice sending requires Pro or Business
Manage ongoing support and billable time
Keep post-project requests in a support queue and turn reviewed time into invoices.
Enable the add-on
The workspace owner can add Client Tickets from Billing. It is billed separately from the workspace plan: $12 monthly or $120 annually. In Tickets → Settings, review the default hourly rate before recording billable work.
Work through a request
Open or create a ticket with a clear subject and description. Reply in the ticket, update its status as work progresses, and close it when the request is resolved. Use a new project or change order when the request changes an existing agreement significantly.
Log and review time
On the ticket, record the time entry and a useful description. Check the rate and whether the entry is billable. Review unbilled entries before creating an invoice, especially if several team members have contributed.
Create the invoice
Use the ticket’s invoice action for reviewed, unbilled time. Review the resulting invoice before sending it. Creating an invoice is separate from sending it or collecting payment. Pro or Business is required for invoice sending.